Preventive maintenance in logistics

Knuspr, a leading online grocery retailer in Germany, uses remberg XRM as its maintenance software and optimizes its supply chain through a preventive maintenance strategy. With locations in Munich, Berlin, Frankfurt and Hamburg, Knuspr processes around 60,000 orders per month, which requires well-organized and efficient logistics.

Rapid incident resolution in the supply chain 

Efficient logistics are crucial to Knuspr's success. By using AutoStores, orders can be delivered within 90 minutes. An interruption to this system can lead to significant financial losses and dissatisfied customers. The constant availability of the systems is therefore a top priority.

Challenges and solutions in logistics

Before the introduction of maintenance software, the management of systems and equipment at Knuspr was often carried out manually and was prone to errors. This led to delays in troubleshooting. Christian Fieder, Head of Maintenance, describes the situation at the time: "We used Excel and other programs to create workarounds that were neither effective nor sustainable.

The switch to the remberg XRM system brought significant improvements. The software enables the digital recording and management of all systems, allowing faults to be identified and rectified more quickly. "There were three reasons for introducing remberg XRM: the overview of all systems, plannable maintenance and the management of unplanned events," explains Fieder.

Advantages of digital maintenance

By integrating the remberg XRM, Knuspr benefits from several advantages:

• Clear identification: QR codes enable quick access to all operating resources.
• Centralized maintenance plans: Inspections and maintenance are coordinated and monitored.
• Fast troubleshooting: Immediate action significantly reduces downtimes.

Mobile, secure, cloud-based: this is what modern maintenance software looks like

The digitalization of maintenance processes has significantly reduced downtimes and system failures. In the Knuspr logistics hall, all areas are now equipped with QR codes - from the conveyor belt and systems to the individual robots. These enable each of the 250 employees to report malfunctions directly. And all without prior registration and cumbersome administration: Fieder emphasizes: "The moment someone opens a ticket via the QR code, I know exactly in which segment and in which area the fault is located."

Knuspr's experience shows how important preventive maintenance is for modern logistics and an efficient supply chain. The use of remberg XRM has not only increased operational efficiency, but also ensured customer satisfaction. Fieder summarizes: "With the remberg XRM, we can cover everything - not only our automation technology, but also the technical building equipment. The possible applications are so diverse - you just have to dare!